Operations Project Associate

Job Description
The Opportunity: Are you interested in using your data analysis skills to make a difference by making healthcare work the way it should? At athenahealth, our purpose is to transform healthcare. The Network Services Operations team is dedicated to supporting athenahealth's emerging services, including Epocrates, the number one medical reference app, with a focus on opening up our Platform Network.
To succeed, you will need to be a strong analytical problem solver and an excellent communicator. You will be integral to creating strong business cases which influence product implementation at athenahealth. You will need to be a critical thinker and have the ability to influence stakeholders across the organization with your command of the subject matter that you are responsible for.
Position Summary: The Operations Project Management Associate will be responsible for the delivery and execution of strategic business solutions for the department/ organization. Your responsibilities will include performing in-depth business analyses, developing operationalized solutions to enhance quality and improve unit cost, as well as implementing those solutions via project planning and management.
Responsibilities may include, but are not limited to:
35% Perform in-depth business analyses
Leverage data to generate scenarios & solve problems
Extract data from a variety of sources including athenanet, Aegis, and SQL reporting tools
Analyze data via Excel and Access databases
Summarize findings in a clear and compelling manner
Monitor and manage performance in accordance with monthly goals
Develop streamlined controls and reporting to effectively measure impacts
Analyze variance from established metrics to identify improvement in quality and efficiency
35% Project Planning and management
Lead projects that solve complex client facing and operational problems
Identify metrics and define success criteria to create transparency and visibility into program success and/or improvement areas
Manage tradeoffs/decisions between scope and schedule
Lead and influence cross-functional teams to implement specific components of project plan
Set clear expectations with all stakeholders
Drive execution and the completion of projects to meet business results
Assist team in identifying and executing tasks that fill in gaps in project work streams, supporting implementation, and other needs that may arise
Report out on results in a clear and compelling manner
Develop a "trusted advisor" reputation across athenahealth
Provide guidance to other business areas by leveraging operational experience and insight
Develop a robust network of key cross-functional stakeholders
30% Provide operationalized solutions to athena stakeholders (both client facing and non-client facing)
Leverage analyses to create and propose creative solutions to Product team and customer facing teams
Integrate client viewpoint into new processes and solutions
Emphasize elegant solutions that favor automation and product enhancement over manual workflows
Effectively & dynamically prioritize solutions based upon operational and client impact
Use key performance indicators such as quality, and/or unit cost metrics
Clearly communicate complex business problems and solutions to non-technical stakeholders
Facilitate expansion of team capacity and scope
Identify new opportunities for expansion of service(s)
Education, Experience, & Skills Required:
Bachelor's degree (preferred)
2-4 years of relevant experience required
Proven track record of measurable business results
Demonstrated ability to assume sole and independent responsibility for various projects
Strong problem solving, analytical, and quantitative skills
Aptitude for reengineering processes, tools and role(s) to improve scalability, efficiency and quality
Effective verbal and written communication skills
SQL experience (preferred)
Mastery of MS Office suite
Behaviors & Abilities Required:
Collaborative and possesses a desire to build and sustained excellent cross-functional relationships at multiple levels across large organizations
Highly articulate; makes arguments in a compelling manner, explain complex processes and data flow in a way that's understandable by non-technical stakeholders
Leadership skills with the ability to influence
Excited to innovate in a fast-paced, sometimes intense, rapidly expanding company
Enthusiasm, idealism, creativity, dedication and an open mind
Ability to drive results and translate the overall objectives of the organization into actionable, quantitative plans
Ability to juggle projects and prioritize effectively
Passion for or experience in the healthcare industry

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